Contact us

Get in touch with us for help and support. Please remember to have your personal details to hand to help us deal with your query effectively.

Difficulties making a payment

0330 159 6612* (UK)
+44 (0) 330 159 6612* (Abroad)

8am - 8pm Monday – Friday, 9am - 1pm Saturday
If you are calling from outside the UK call charges will vary – please check with your provider.

Existing mortgage queries

Call:

0330 159 6612* (UK)
+44 (0) 330 159 6612* (Abroad)

8.30am - 6pm Monday - Friday

Write:

Whistletree, PO Box 116, Skipton BD23 9FF

How to make a complaint

We're committed to providing products and services of the very highest standards. If you feel that we haven't lived up to your expectations in any way, we'd like to know about your complaint so we can put things right for you.

If you want to contact us about your PPI, details can be found on our complaints page.

Media enquiries

Are you a journalist? Contact our media service at 020 7003 9369.

Use our calculators to work out your options

Understanding the Bank of England Base Rate change.

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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

*Calls may be recorded for monitoring and training purposes. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages.

Whistletree is a trading name of TSB Bank plc. TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB Bank plc is covered by the Financial Ombudsman Service.

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Please note – this link will take you through to a website operated by another organisation. Whistletree do not have any control over the content of external websites and can accept no responsibility or liability in respect of the material on such websites. Accept and Continue

Using this online form

Please ensure you complete all sections accurately to help us process your form as quickly as possible. We may not be able to process your request if the form is incomplete or contains errors.

You can find details of your account number and normal monthly payment date on your annual mortgage statement. We also include account numbers on most letters that we send to customers.

Request a payment holiday

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