Having difficulty paying your Mortgage
We understand that life can have its ups and downs. So if circumstances mean you could use some help right now, we can help right now, we’ll do whatever we can to provide it.
Help with financial difficulties.
If you’re struggling to make ends meet right now, don’t delay – we can provide expert advice and guidance that could really help.
Financial difficulties
The new Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. All lenders that are a part of this charter have agreed on a set of standards to take when helping borrowers who are worried about higher interest rates on their mortgages.
You can find out more on our Mortgage Charter page.
Getting help before it gets out of hand
When money difficulties set in it’s essential that you seek help as soon as you possibly can. So if you’re finding it difficult to pay things like bills, your mortgage, or the minimum monthly payment amount on your credit card, we’ve got a comprehensive range of expert advice on how to cope and what to do.
Asking for information or guidance will not impact your credit file and can be the first step to finding a better solution.
If you’d prefer to speak to an independent party, then you could visit the National Debtline and web chat with a National Debtline adviser. Available Monday to Friday 9am to 8pm. Saturday 9:30am to 1pm. Closed Sunday.
Money worries and your health
This short tool hosted by the NHS website will assess how money worries are affecting you and will give practical information from the Money Advice Service on how to get your finances under control.
Self-employed customers
If you are self-employed and experiencing financial difficulties, we can now refer you to Business Debtline for specialised business advice, please see here for more information.
Useful links
There is a wealth of online advice and support available that can assist with all kinds of life, finance and health problems - if you know where to look for it. So we’ve brought together these resources to help you find this information.
There are a number of online tools available that can provide you with information and guidance if you need help with your finances. Click on the links below to get started. Asking for information or guidance will not impact your credit file and can be the first step to finding a better solution.
