If you're struggling with the cost of living, debt or making your payments, we're here to help you get the support you need.
Information on our latest mortgage rates and how to switch.
Our systems, including phone lines and self-service options, are not available until Monday, the 23rd of June 2025 due to essential maintenance. We will be unable to take any payments, provide account information or respond to queries until then.
Continue to site
All our phone lines and systems will be down for essential maintenance on Saturday-Sunday 21st/22nd October.
We will be unable to answer any calls or take payments on these dates.
If this is when you normally make your monthly payment, please call us before this date or make other arrangements to pay.
We apologise for any inconvenience this may cause.
How to make your monthly payment
Our systems, including phone lines and self-service options, are not available until Monday, the 29th of September due to essential maintenance. We will be unable to take any payments, provide account information or respond to queries until then.
We will be back online for the start of business on Monday morning. Any reporting you normally receive over a weekend will not be impacted by this change.
Our systems, including phone lines and self-service options, are not available until Monday, the 6th of October due to essential maintenance. We will be unable to take any payments, provide account information or respond to queries until then.
Planned system maintenance over the weekend of Saturday 4 and Sunday 5 July
We’ll be carrying out scheduled essential system maintenance from 8pm on Friday 3 July and throughout Saturday 4 July and Sunday 5 July.
During this time, all our phone lines (including our automated payment service) will be closed.
If you need to call us or make a debit card payment, please arrange to do so before or after this weekend closure.
We apologise for any inconvenience and appreciate your patience while we complete this important work.
If you're struggling with the cost of living, debt or making your payments, you're not alone. We're here to help you get the support you need.
There are a number of ways we can help you to get expert advice and guidance that could really help. You can find more details here, including links to Money Helper.
We also have a number of online tools available here that can provide guidance if you need help with your finances.
You can also call us on 0330 159 6612*. We're here from 8am - 8pm Monday to Friday (except bank holidays) and from 9am - 1pm Saturday.
TSB and Whistletree join Santander. There is nothing you need to do. You can continue to pay and service your account as normal. Want to know more? View FAQs
The new Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. All lenders that are a part of this charter have agreed on a set of standards to take when helping borrowers who are worried about higher interest rates on their mortgages.You can find out more on our Mortgage Charter page.
Your mortgage could win you £25,000 If you have an eligible mortgage, you’ll be entered into TSB’s £25,000 prize draws. That’s £25,000 cash prize to turn your home into a dream home, or to spend on anything you’d like. T&Cs apply.* Find out more
*For full details, please read the terms and conditions. If you want to opt out of the mortgage prize draw, let us know by 1 January 2027.
