Airdrie Savings Bank FAQs

'Your account' is a broad phrase which covers your mortgage, loan or even both.

No, when your account moved to Whistletree the terms and conditions stayed the same. From time to time we do review our terms and conditions, and any changes made in the future will be made in accordance with your terms and conditions.

TSB Bank plc will be your new Data Controller, operating under the Whistletree trading name. TSB will only share your information with third parties who manage your account on their behalf.

You can find the Whistletree Data Privacy Notice at www.whistletree.co.uk/site-services/privacy/.

Since 2 May 2017, Whistletree have had an ongoing responsibility for setting and changing interest rates, charges and standard costs. For example, any variable interest rate that Airdrie previously set and changed (called a lender variable rate) will be managed by Whistletree.

Direct Debits will show as Whistletree on your statement instead of Airdrie.

Your rights under the Direct Debit Guarantee are unaffected as all obligations under its terms automatically transferred to Whistletree. Details of the change will have been supplied to your bank at the time.

If you have a variable rate mortgage and there is a change to the interest rate, you will now be given 4 days' notice before your direct debit payment instruction is changed. This happens automatically and you will not need to take any action.

If you have any questions about your Direct Debit please call 0345 111 0325*, 9am to 5pm Monday to Friday (Personal Customers) or 0345 835 3858*, 8:30am to 6pm Monday to Friday (Commercial Customers).

Manual payments are any payments made online, by cheque, or via a bank branch or telephone banking.
These payments may also be called BACS, CHAPS, Faster Payments or Standing Orders.
Don’t forget manual payments will take time to clear, so you need to allow for this – find out more information about timings of manual payments.