Help just when you need it.

We understand that life can have its ups and downs. So if circumstances mean you could use some help right now, we’ll do whatever we can to provide it.

Help and Guidance

How to find the help you need

We understand life comes with challenges that can have an impact on your finances and your wellbeing. We’re here to help you find a tailored financial solution to support your circumstances and your mortgage.

Call us - we’re here to help

The comprehensive range of resources we have brought together here provides a source of practical advice and information that can help you get back on track. But don’t forget that we can help too. If you’re facing difficulties paying your mortgage don’t wait until it’s too late - call us and we will work with you to sort things out, including putting practical arrangements in place that will prevent matters getting worse.

Call us on 0330 159 6612* 8am - 8pm Monday – Friday, 9am - 1pm Saturday

Life events

For help with circumstances such as bereavement, divorce or separation and unemployment.

Find out more

Financial Difficulties

For help if you're struggling to keep on top of your finances.

Find out more

Health

For help if you are trying to cope with either a mental or physical illness.

Find out more

Being a carer

For help when you are caring for someone vulnerable.

Find out more

Organisations that can support you

There is a wealth of online advice and support available that can assist with all kinds of life, finance and health problems - if you know where to look for it. We've brought together these resources to help you find this information.

Tips and tricks on making the most of your money	MoneyHelper	MoneySavingExpert
Free and independent debt advice over the phone and online.	Citizens Advice	National Debtline
StepChange can help you get back on track with free, impartial advice.	StepChange
Organisations that offer support for mental health.	Mind	Samaritans
Support if gambling is affecting your finances.	GamCare	Gamban

Use our calculators to work out your options

Understanding the Bank of England Base Rate change.

We've got all the information, support and guidance you need.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

*Calls may be recorded for monitoring and training purposes. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages.

Whistletree is a trading name of TSB Bank plc. TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB Bank plc is covered by the Financial Ombudsman Service.

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Please note – this link will take you through to a website operated by another organisation. Whistletree do not have any control over the content of external websites and can accept no responsibility or liability in respect of the material on such websites. Accept and Continue

Using this online form

Please ensure you complete all sections accurately to help us process your form as quickly as possible. We may not be able to process your request if the form is incomplete or contains errors.

You can find details of your account number and normal monthly payment date on your annual mortgage statement. We also include account numbers on most letters that we send to customers.

Request a payment holiday

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