Bereavement

We’re here for you

Losing a loved one can be one of the most difficult experiences in anyone’s life. But you are not alone. There’s plenty of support available to help you get through, including guidance on how to deal with the financial and practical matters that will inevitably need to be addressed after someone has passed away.

For independent advice and support click here.

Call us - we’re here to help

The comprehensive range of resources we have brought together here provides a source of practical advice and information that can help you get back on track. But don’t forget that we can help too. If you’re facing difficulties paying your mortgage don’t wait until it’s too late - call us and we will work with you to sort things out, including putting practical arrangements in place that will prevent matters getting worse.

Call us on 0330 159 6612*, 8.30am – 6pm Monday – Friday

Our process

In the first instance we recommend you speak to us by calling our team on 0330 159 6612*, 8.30am – 6pm Monday – Friday and we will explain what you need to do next.

Writing to us

Alternatively you may prefer to write to us, if so please see below for further information about what you will need to send us and where to send the information to.

You will need to send us:

• The full name of the deceased customer and mortgage account number, if known.
• Your full name, address and contact number.
• The full name and address of the personal representative of the estate (if different from above).
• The original Death Certificate.
• If obtained, a sealed copy of the grant of probate/ certificate of confirmation.

You will need to send the above to:

Whistletree
PO Box 116
Skipton
BD23 9FF

All original documents will be returned to you via recorded delivery.

If you have any questions or would like to speak to us please ring 0330 159 6612*, 8.30am – 6pm Monday – Friday.

Useful links

There is a wealth of online advice and support available that can assist with all kinds of life, finance and health problems - if you know where to look for it. So we’ve brought together these resources to help you find this information.

Helpful tools

There are a number of online tools available that can provide you with information and guidance if you need help with your finances. Click on the links below to get started. Asking for information or guidance will not impact your credit file and can be the first step to finding a better solution.